Shipping Policy

At Fox Shades, we know you want your new sunglasses on their way as quickly as possible. That’s why we aim to pack and dispatch orders the next business day, so your favourite styles can reach you fast.

Order Processing

Orders are processed Monday to Friday, excluding public holidays. Once your order has been placed and payment has been confirmed, our team will prepare your sunglasses for dispatch as soon as possible.

We aim for next-business-day dispatch on all eligible orders. During busy sale periods, launches, promotions, or public holidays, dispatch may take slightly longer.

Australian Shipping

Fox Shades ships Australia-wide using Australia Post.

Once your order has been dispatched, delivery timeframes will depend on your location and Australia Post’s network. Metro areas are generally faster, while regional and remote areas may take longer.

Delivery estimates are a guide only and may be affected by weather, peak periods, public holidays or carrier delays.

Tracking Your Order

Once your order has been shipped, you will receive tracking details so you can follow your parcel’s journey.

Please allow time for tracking information to update after dispatch. If your tracking does not update straight away, check again later or contact Australia Post directly using your tracking number.

Incorrect Shipping Details

Please make sure your shipping details are correct before placing your order.

If you notice an error in your address, contact us as soon as possible. We will do our best to update your order before it is dispatched, but we cannot guarantee changes once your order has been processed or handed over to Australia Post.

Fox Shades is not responsible for parcels that are delayed, returned, or lost due to incorrect or incomplete shipping details entered at checkout.

Returned or Uncollected Parcels

If a parcel is returned to us because it was uncollected, refused, or the provided address was incorrect, we may contact you to arrange redelivery.

Additional shipping costs may apply before the parcel can be resent.

Delayed, Lost or Damaged Parcels

Once your order has been dispatched, delivery is managed by Australia Post. If your parcel is delayed, we recommend checking your tracking first and contacting Australia Post for an update.

If your parcel appears to be lost or arrives damaged, please contact us with your order number and tracking details so we can assist you.

Need Help?

If you have any questions about your order or shipping, please contact our customer support team and include your order number so we can help you faster.

Thank you for shopping with Fox Shades.