Exchange / Refunds

At Fox Shades, our commitment is to deliver products of the highest quality.

REFUNDS: Please be aware that we do not cover instances of lens scratches, wear and tear, mishandling, or abuse of any product.

In case you receive damaged goods, please initiate the return process within 14 days of delivery for an in-house inspection. To return your products, follow these steps:

- Securely package the items in a cardboard box or bubble wrap, including the pouch and original packaging.
- Include your name, return address, mobile number, email address, and a copy of your order confirmation email/receipt.
- Ship your package to:

Fox Shades C/- 2 Coachwood Avenue TREEBY WA Australia 6164

For your peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items or assume responsibility for lost shipments. Please note that shipping costs are at the customer's expense and are non-refundable.

Upon receipt of your product/s, we will assess their condition. Defective items will qualify for a replacement, while repair charges may apply to non-defective ones. Please be aware that returning products in poor condition, including wear or sweat marks on the lens, scratches/damage to the lens or frame, will void the warranty.

RETURNS: We offer a 14 DAY - 100% SATISFACTION GUARANTEE. At Fox Shades, we take pride in offering premium eyewear at exceptional prices and are confident that you will love your shades. We back every sale with a 14 Day - 100% Satisfaction Guarantee.

Simply return your shades in undamaged condition with all original packaging and protection within 14 days of delivery. Upon receipt and confirmation of the item's condition, you can choose to exchange it for a product of equal value or receive a store credit matching your purchase.

Please note items not eligible for refund or returns:

- sale items
- discontinued items
- clearance items

ALL RETURNED PRODUCTS MUST MEET THE FOLLOWING CONDITIONS:

- Return the product/s within 14 days of delivery.
- Products must be in the original casing, packaging, and undamaged condition.
- Include your name, return address, mobile number, email address, and a copy of the dated purchase receipt with the package. Ship your returns to:

Fox Shades C/- 2 Coachwood Avenue TREEBY WA Australia 6164

Again, we recommend using a trackable shipping service or purchasing shipping insurance for your peace of mind. Customers are responsible for return postage at their cost.

If you have any questions or require further assistance, please contact us via the contact form on our contact page or drop us an email at [email address].

At Fox Shades, we are dedicated to providing the best possible experience for our customers, and we appreciate your cooperation.