We want you to feel confident choosing your Fox Shades. If you change your mind, we offer eligible returns within 30 days of delivery for an exchange or store credit. We do not offer cash refunds for change-of-mind returns. If your sunglasses are faulty, damaged, or not as described, your rights under the Australian Consumer Law apply separately.

1. Contact us before returning an item

Please contact Fox Shades before sending any sunglasses back. To request a return, email info@foxshades.com or use our contact form.

Include your order number, name, the item or items you wish to return, and a brief explanation of the issue. If an item is faulty, damaged, or not as described, please include clear photos where possible to help us review your request.

For change-of-mind returns, contact us within 30 days of delivery. We will review your request and provide return instructions. Please do not post items before contacting us, as this can delay processing. These steps do not limit your rights under the Australian Consumer Law.

2. Change-of-mind returns: exchange or store credit

If your sunglasses are not quite what you had in mind, we can offer an exchange or Fox Shades store credit for eligible items, subject to the conditions below. This includes changes in personal style preference and fit, such as finding a frame too large or too small, provided the sunglasses match their advertised description and measurements and meet the applicable consumer guarantees.

• Contact us within 30 days of receiving your order.
• Return the sunglasses in an undamaged, resaleable condition, with no signs of wear beyond trying them on for fit.
• Include the original packaging and any case, pouch or accessories supplied with the sunglasses.
• Follow the return instructions we provide after reviewing your request.

We calculate approved store credits from the amount you paid for the eligible returned product or products, after any discounts, less any applicable restocking fee outlined below. Original delivery charges are not included in change-of-mind store credits. Store credit is not exchangeable for cash under our change-of-mind policy. Exchanges depend on availability; we will confirm any price or delivery difference before proceeding.

We do not accept individual sale, clearance or discontinued items for change-of-mind returns unless the specific offer states otherwise. See the separate conditions for bundles and multi-buy offers below. None of these exclusions affects your rights under the Australian Consumer Law.

3. Check the size guide before buying

Frame shape and fit can feel different from one style to another. To help you choose, each Fox Shades product page includes sunglass measurements. Please check these measurements before placing your order and, where possible, compare them with a pair of sunglasses you already own.

The size guides are located just below the "Add to cart" button on the product page. Look for: 

If the sunglasses match the measurements and description shown on the product page but feel too wide, too narrow, too large or too small for your personal preference, we generally treat this as a change-of-mind request. Our exchange or store credit conditions will apply to eligible items.

If the product you receive differs from the advertised measurements or description, please contact us. We will review the issue under your Australian Consumer Law rights rather than simply treating it as a fit preference.

4. Bundles and multi-buy offers

For bundles and multi-buy promotions, including offers such as 2 for $69, eligible change-of-mind returns qualify for store credit only, not a cash refund.

To return a complete bundle or multi-buy for store credit, please return all items included in the offer, including any promotional items supplied as part of it, in the condition described above. We calculate the store credit from the discounted bundle price actually paid, not the separate full prices of the items, less any applicable restocking fee outlined below.

If you wish to return only one item from a bundle or multi-buy offer, contact us first. We will confirm whether a partial change-of-mind return is available and explain how the promotional pricing affects any store credit.

Important: If an item in a bundle is faulty, unsafe or not as described, your rights under the Australian Consumer Law still apply. You are not limited to store credit where the law entitles you to another remedy.

5. Restocking fees – change-of-mind returns

For approved change-of-mind returns where you choose store credit, Fox Shades may deduct a reasonable restocking fee of up to 10% of the discounted purchase price of the eligible returned item or bundle. This fee helps cover reasonable costs of inspecting, processing, repackaging and preparing returned sunglasses for resale.

We will confirm any applicable fee and the amount of store credit before you proceed with the return. We do not charge a restocking fee for an approved change-of-mind exchange.

Restocking fees never apply to remedies required under the Australian Consumer Law. We will not deduct a restocking fee from any refund or other remedy you are legally entitled to receive.

6. Faulty Sunglasses & Australian Consumer Law

If your Fox Shades sunglasses arrive damaged, develop a fault, are unsafe or do not match their advertised description or measurements, please contact us before returning them where practical. Email info@foxshades.com with your order number or other proof of purchase, an explanation of the issue and clear photographs where possible.

We review reported faults individually, considering the product's age, condition, normal use, expected durability and the nature of the issue. We may request further information or arrange an inspection to help determine the cause. We do not automatically reject a claim because you have worn the sunglasses, no longer have the original packaging or more than 30 days have passed.

If the sunglasses do not meet the consumer guarantees under the Australian Consumer Law, we will provide the remedy required by law. For a major failure, you can choose a refund or replacement. For a minor failure, Fox Shades may choose an appropriate remedy, such as a repair, replacement or refund, at no cost to you. If we cannot remedy a minor failure within a reasonable time, you may have further rights under the law.

We may offer store credit as an alternative where appropriate. However, store credit is always optional when the Australian Consumer Law entitles you to a refund or another remedy.

Accidental damage, misuse and normal wear and tear do not generally entitle you to a remedy under the consumer guarantees. We assess each claim on its circumstances.

Our 30-day change-of-mind policy applies separately from your Australian Consumer Law rights. The change-of-mind timeframe, exclusions for sale items, bundle store-credit conditions and restocking fees do not limit those rights.

7. Return postage and processing

For approved change-of-mind returns, you are responsible for return postage. We recommend a tracked postal service and ask that you package the sunglasses carefully to prevent damage in transit.

If we confirm that an item does not meet the consumer guarantees, we will reimburse reasonable return postage costs as required by the Australian Consumer Law. Please keep your postage receipt.

Once we receive and assess your return, we will confirm the applicable exchange, store credit or other remedy. Please wait for our return instructions before posting your order.

8. Your Australian Consumer Law rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law. Where your statutory rights entitle you to a refund, we will not require you to accept store credit instead.

Need help? Contact info@foxshades.com or use our contact form. We are happy to help you find the right next step.